Legal Agreements • Updated: May 2026

Terms & Conditions & Privacy Policy

Please review our terms of use and how we secure, process, and protect your data on ReachEra Ai.

Agreements

Privacy Policy

1. Introduction

Welcome to ReachEra Ai. ReachEra Ai (“ReachEra”, “we”, “our”, or “us”) provides AI-powered voice outreach, qualification, receptionist workflows, and customer engagement services. We respect your privacy and are committed to protecting the information you share with us. This policy details how we collect, secure, and process your data.

2. Data We Collect

To power automated campaigns and human-like voice conversations, we collect:

Account Data: Contact information, work email, payment transactions, and company profile.
Call Records & Audio Data: Temporary call recordings, transcripts, and metadata generated during AI calling campaigns for optimization and compliance.
Integration Credentials: Access tokens you provide to link n8n, Zapier, Make.com, or your internal CRMs.

3. How We Process and Use Data

All collected data is processed strictly for core business features:

To execute outbound dialing campaigns on your behalf.
To perform real-time text-to-speech (TTS) and speech-to-text (STT) conversions during live voice interactions.
To identify and filter "hot leads" via sentiment analysis and forward them to your dashboard or webhook.

4. Data Security and Privacy Controls

We employ strict enterprise-grade security practices. Data transmissions are encrypted using standard TLS protocol. Customer data records, files uploaded for KYC applications, and API credentials are kept in secure directories. Call recordings can be programmatically deleted or stored according to your compliance parameters.

5. Sharing and Disclosure

We do not sell, trade, or distribute your customer list files or voice data to third-party advertisers. Data is only shared with trusted service infrastructure partners (such as telecommunication carriers and text-to-speech engine pipelines) as required to route your active phone calls.

Terms & Conditions

REACHERA AI SERVICE AGREEMENT

This Service Agreement (“Agreement”) is entered into between:

Service Provider

ReachEra AI

Client

Client Name: ___________________________

Company Name: _________________________

Address: ______________________________

Collectively referred to as the “Parties”.

1. Services

ReachEra AI provides software and automation services, including but not limited to AI Calling Agents, WhatsApp Automation, Lead Management, CRM Integrations, Workflow Automations, Dashboard Access, Reporting Tools, and other services made available through the ReachEra AI platform.

2. Platform Access and Support

ReachEra AI will make reasonable efforts to maintain the availability and functionality of services that are directly owned and operated by ReachEra AI.

Technical support provided by ReachEra AI is limited solely to issues relating to:

ReachEra AI website functionality
ReachEra AI dashboard access
User login and account access issues
AI Calling Agent configuration within ReachEra AI
WhatsApp Automation configuration within ReachEra AI
Workflow troubleshooting within ReachEra AI
Platform bug fixes
Service activation assistance
Platform performance troubleshooting
General platform usage assistance

Support services do not include custom development work unless separately agreed in writing.

3. External Services and Integrations

Certain features of ReachEra AI may rely upon external platforms, software, integrations, communication providers, payment processors, hosting providers, cloud providers, CRM systems, messaging platforms, or other third-party services.

The Client acknowledges that ReachEra AI does not own, operate, control, or manage such third-party services.

1 phone number integration with whatsapp agent per user account, more than 1 phone number is not allowed yet

While ReachEra AI may assist the Client in identifying issues involving external platforms, ReachEra AI is not responsible for:

Third-party software failures
Platform outages
Service interruptions
Account suspensions
Account bans
Policy changes
API limitations
Message delivery failures
Call delivery failures
Data loss caused by third parties
Pricing changes imposed by third parties
Technical issues originating outside the ReachEra AI platform

The responsibility for such issues remains solely with the respective third-party provider.

4. Payment Assistance

ReachEra AI provides assistance regarding payment-related issues occurring through its official payment channels.

If a payment has been deducted from the Client’s account but is not properly reflected within the ReachEra AI system due to a technical issue, ReachEra AI will make reasonable efforts to investigate and resolve the matter.

For verification purposes, the Client may be required to provide:

Payment receipt
Transaction ID
UPI reference number
Bank statement
Any other supporting payment documentation

ReachEra AI shall not be responsible for delays, failures, or interruptions caused by banks, payment gateways, UPI systems, card networks, or other financial institutions.

5. Free Trial and Payments

ReachEra AI may provide a free trial period allowing prospective clients to evaluate the platform and its features.

By purchasing any paid plan or service after the free trial period, the Client confirms that they have independently evaluated the platform and determined that it meets their requirements.

The Client acknowledges that payment is made voluntarily after having sufficient opportunity to test and review the services.

6. Payment Policy

All payments made to ReachEra AI are final. No refund (neither partial nor single) shall be provided under any mandatory laws. Any decision to process a refund is solely at the company's discretion and option, based on its own view and evaluation, and does not establish any binding obligation or precedent.

For all billing purposes, the conversion rate is currently set at 1 USD = 88 INR. This rate is not fixed and may increase or decrease in the future. In the event of any changes, you will be notified directly within the platform.

For voice credit ,the unused amount should be expire after 60 days of purchase.

7. Use of Services

The Client agrees to use ReachEra AI services in compliance with all applicable laws, regulations, and third-party platform policies.

The Client shall be responsible for maintaining the accuracy of information provided to ReachEra AI and for obtaining any permissions, approvals, or consents required for communications conducted through the platform.

8. Business Results

The Client understands that business outcomes depend on numerous factors beyond the control of ReachEra AI.

ReachEra AI does not guarantee:

Sales
Revenue
Leads
Lead quality
Conversion rates
Appointment bookings
Customer acquisition
Marketing performance
Business growth

Any examples, case studies, demonstrations, or projections provided by ReachEra AI are for informational purposes only and shall not be considered guarantees of future performance.

9. Confidentiality

Both Parties agree to maintain the confidentiality of any proprietary, business, operational, technical, or financial information shared during the course of the engagement.

Neither Party shall disclose such information to any third party except where required by law.

10. Ownership

All software, systems, automations, dashboards, designs, documentation, branding, workflows, and intellectual property developed or provided by ReachEra AI shall remain the exclusive property of ReachEra AI unless otherwise agreed in writing.

The Client receives only a limited right to access and use the services during the active service period.

11. Termination

Either Party may terminate the service relationship by providing written notice.

Termination shall not affect any outstanding payment obligations existing prior to termination.

ReachEra AI reserves the right to suspend or terminate services in the event of non-payment, misuse of services, violation of applicable laws, or violation of this Agreement.

12. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of India.

13. Acceptance

By signing this Agreement or by making payment for ReachEra AI services, the Client confirms that they have read, understood, and agreed to the terms contained herein.